Service automation
The tasks that we faced:
- Automate the processing of incoming information from customer equipment
- Develop scheduled tasks for events
- Development of a personal account for the work of the service department
- Develop a client's personal account in the web application and mobile application
- Ability for the client to remotely control stationary equipment from a mobile application
- Providing periodic reporting
Team of specialists:
- Project Manager
- Business analyst
- CC ++ Cross-Platform Application Developers
- backend developers
- QA specialists
- UI / UX designer
Result:
Analytics were carried out, technical conditions were developed, mechanisms of integration with the Customer's CRM system and the developed complex were adjusted. A personal account is being developed to work with the system.